attentive and courteous; helped me thru a difficult time
My husband was diagnosed with terminal cancer on Nov 1, 2017 and died on Nov 22. Three weeks later, my house burned down. I really was in shock and found it hard to concentrate on the things that needed to be done. Reece at THD and others were very competent;... Read More
Excellent service from everyone!
I am very happy with the way everything went. My service from Erin Capuano, Melissa Cochrane, Lisa Kay Swager and Sharon McGregor was always positive. Very kind helpful people. My landlords, Greg and Doug Wilson were also the best! They were always available to... Read More
Made an impossible situation POSSIBLE!
The folks at THD were amazing to work with throughout our crisis. They truly gave us individual attention and made sure the last little detail was taken care of with regards to our relocation. They made it possible to get back on our feet enough to begin the process... Read More
Thank you, Sharon McGregor!
Our family had a situation back in April and my daughter has been displaced from her home for almost 9 months. Thanks to the Temporary Housing Directory, they have helped us immensely with coordinating a place to live, furniture, housewares, constant communication... Read More
Burned home.
My home burned to foundation. While I thought life was cheery on my papas 87 birthday I go to DG store and head down the mtn to see my boyfriend. Who is only jome wkends. When out of no where 3 firetrucks come up. I get a bad feeling.I call n sure enough my home is... Read More
Courtney really helped us through a bind
We lost everything in the camp fire. The whole be town burned and there was no real housing avaliable. It has been hard for us and Courtney but she hung with us and got us through and we should be in a house soon. Thank you Courtney! Read More
Excellents
The staff was amazing, they stay in constant communication with you, someone was always available and accurate in giving you information. Read More
Thank You from Magdy Youssef
Thank You from Magdy Youssef Read More
The communication and follow up was so professional, most needs where met without asking it was as if they knew what to do in this crisis situation
They attended to our needs on a personal level, that’s at least how we felt during the entire process. There was constant communication and updates. Read More
Top of the line!!!
Excellent service. They were there when I needed an answer. Read More
very thorough and communicative
Everyone we spoke with/worked with was great, especially Tammy Touchet. She was so extremely helpful through what was a not so fun situation. Overall, THD did a wonderful job. Read More
Excellent customer service
10 stars to Ava Denney, very helpful, kind, professional and understanding - she answered our emails immediately and was able to get the extensions we needed and went above to make sure our hotel stay was very comfortable. Thank you Ava and THD, would highly recommend 😊 Read More
Everyone was wonderful
5 stars for all . Great company! Read More
Thanks for your great help and assistance our temporary living for 6 months in the Village on Spring Mill, apt.!1823., was comfortable.
As I stated above, our living in the temporary apartment was pleasant and comfortable. Only one issue has not been completed up to this date. I have paid an initial rent in June for this apartment and submitted at least 5 requests, with all requested supporting... Read More
This has been the worst experience of our life dealing with these people ! This company THD had my wife in tears !
THD has put us in places unfit for a animal , THD has both lied to my wife , and our insurance company , and THD has spent our money that was supposed to last us for housing frivolously . The last place they put us in we were told if we gave a 7 day notice we would... Read More
Still have not recieved our DEposit on Furniture.
Why haven't we received it yet. It has been over three weeks. Read More
Everyone was 100% helpful
My daughter and I were more than impressed with the service to make sure we had everything we needed while displaced from our home. I tell everyone about the service and care provided by our insurance by having your company take care of our needs. Read More
Good to work with
Unable to return at this time but found that rd was very hard to heat Read More
Very Satisfied
Exceptional Services In Responding To Calls And Assisting Read More
Needs improvement
Our Customer Care Concierge was unable to be reached and did not return phone calls. The only response I got to any of my inquiries was after I sent a strongly worded email. Overall, I was very disappointed with this company. Read More
