Everything was great
Services rendered by THD went smoothly and without any issues. Thank you for all your help.
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Business Description:
Affordable and comprehensive short and long term housing services for insurance, corporate, government and catastrophe temporary housing needs.
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home services & furnishings
Service
Communication
Will Recommend
My Customer Service Rep from THD was very courteous and explained in simple terms what I could expect from the reservation process. She also had a very fast response time and covered all my needs. I am very impressed with the THD folks. They work around the clock and on weekends, just when you need them
I had an excellent experience with the THD representatives with whom I spoke. They are very experienced and made the whole reservation process a breeze for me.
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Carolina was awesome!
Carolina was awesome she has excellent customer service. She took all my information and she heard all my concerns she was able to find exactly what I needed and very close to my home. She was very quick in responding back she exceeded all my expectations. Very...
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Excellent Customer Service
All of the employees from THD are very polite and professional. They have good communication with me at all times. Thank you THD and special thanks to Stephanie Samora. She actually called me at night on my moving day to check with me if everything OK with moving...
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Quick, friendly and thorough attention paid to my situation.
After a house fire 3 days ago, my family of 6 has been temporarily displaced. We were originally given a 3 day stay in a hotel of our choice. I'm thankful to THD for prompt early morning service and acquiring a place for us to stay in the wee morning hours. Sunday...
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Very helpful and professional service
A fire in my home left me unable to stay there. Finding housing that would suit me due to my disabilities and needing a first floor apartment, was my priority. The apartment they found for me was amazing. I have decided to stay in this apartment as my permanent...
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Prompt and professional
I was very impressed with the promptness and professionalism I experienced. My agent Jolene 'JoJo' was very responsive and sympathetic which was refreshing especially because they deal with these type of incidents all day long. So far, I am very satisfied with the...
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She was outstanding
Outstanding service
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Everything was amazing that jolean did for me
From the first time I spoke to jolean she took great care of me and my needs and still does I appreciate everything and greatful for everything
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ABSOLUTELY AMAZING
My house caught on fire 10/9, on 10/10 I received a call from (Sarah, I think that was her name). Either way she called me stating that reservations were made for me at Homewood Suites Hotel, less than 5 miles from my house. I never experienced anything like this...
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You guys are the best
Thank you for everything that you are doing to help me throu this stressfully time ..you was very quick in helping me with a place to stay.. thank you
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THD we're my sanity during an insane event
Kerry, our representative was kind, patient and went above and beyond for us. This has been a mentally and physically exhausting event in our lives and luckily, finding a place to live with three adults, one child and a 91 lb dog was not a problem. Kerry...
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Unbelievable excellent service, follow through and results.
Jackie was on top of it from the start. She provided us with everything we needed to setup out temporary home after the fire. There were several hiccups but
she rose to the occasion and smoothed the waves in our storm. Thank you so much. I don’t know how we would...
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Amazing experience!
Jojo was extremely helpful and professional! The communication and process was seamless.
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Excellent Service
I needed housing last minute and THD went above and beyond to get me a hotel within a day. They also were able to meet my need’s. They stayed in contact with me and updated me about my options. They placed me in a very nice hotel for my LTS. Kerry was great!
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This survey is annoying
Need to improve on hospitality
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Superbly attentive
Could not have asked for better care during our temporary displacement from our tornado damaged home. From move in to move out all were quite available, patient and kind. Jacqueline Brown was most helpful securing our temporary location. She is an asset to THD for...
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Awsome awsome awsome
Emily is the best.she is kind and smart and prompt and sure on top of everything.i love her,she has lifted so many burdens off our shoulders.im glad I got her.please give her a raise,she goes above and beyond.the best ,the smartest.and sweetest. God bless her and...
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Service was great!
Jolene provided excellent service to my family in our time of need. She explored multiple options for us and responded quickly to my questions or concerns.
For our first night in our temporary accommodations, we are satisfied with where we are until repairs are...
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Help with temporary housing
I want to thank Kirsten and Jolene for their help with getting temporary housing. We came home from.vavation to find a out 2 ft of water in our basement. Everything under water. No water, no hot water, no heat. We needed to be able to stay someplace until the...
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