Our bedroom carpet had several ripples in it. We had put off the repair for over a year until we redecorated. We called Maryland Carpet Repair because they focused on repairs, not cleaning and installation. I had thought that there were just a couple of ripples, in one particular area of the carpet. I had spoken to Maryland Carpet on the phone, and they gave me a ballpark price for the repair, based on the square footage of the room ( 13 x 26 feet ). The price seemed reasonable, and our appointment was scheduled. All of the furniture had to be removed from the room for the carpet stretching.

Once the furniture was removed, we realized that the carpet ripples were everywhere. When I looked at the empty room with the washboard surfaced carpet, I was afraid we had made a mistake to have the carpet repaired. It was so much worse than I had realized. Additionally, there were indentations in the carpet and the padding from the furniture.

I actually looked at what it was going to cost to replace the carpeting. I was astounded by the cost of replacement of the carpet. My carpet is a patterned berber. It is almost 14 years old. Before we moved the furniture out of the room, I thought the carpet was in great shape, except for the "couple of ripples". With the room empty, I could see all of the problems.

As I said, I was afraid the carpet technician was going to arrive and say "I think you'll need to replace this one--I can't fix this." BUT NO!

Gary, our repair technician, took a look at the carpet. He said it was one of the worst he had seen, (the ripples, not the carpet). He said, "I can fix that." He explained why he thought the carpet had stretched as it had. Gary commented the he would love to have carpet like this one--he would have hated to install the carpet. My carpet had originally been installed by a contractor who had used the knee-kick method to install the carpet. Gary said the carpet was so heavy, it should never had been installed without a power stretcher.

Gary went out to the truck and brought in his tools. An hour and a half later, our carpet had been re-stretched. I ran my hand over the surface, and it was flat! First time in over a year. But, you could still tell where the ripples had been--it was flat but the berber pile was flattened. Gary explained that with deep cleaning, that would be corrected. He also said the indentations in the carpet from the furniture would be removed with cleaning.

I have to say, I was skeptical that he could solve these problems, too. And, I must say, I would have been satisfied just to have the ripples gone. But Gary seemed so confident that he could do it, so we eagerly said yes to the deep cleaning. I was on a very tight furniture delivery schedule, and Gary worked with me to get an appointment for cleaning the carpet in two days. He scheduled it so that he would be the one coming out to do the carpet.

I didn't see the actual cleaning process. I was trying to stay out of the way of all of the equipment. While Gary was here, he suggested that we have the stairs cleaned also. The stairs had never been professionally cleaned. (Let me add here, it's not that we overlooked professional carpet cleaning, it's that we've had our carpets cleaned quite a few times in the past, and the results were never satisfactory.)

It took about two hours to clean the bedroom and the stairs. Gary told us not to walk on it for as long as we could. When Gary left, we had not been upstairs to see the bedroom. We didn't want to walk on the newly cleaned stairs. Gary told us the bedroom carpet looked great. I didn't find out until eight hours later what a great job he had done.

All of the ripples had been removed. All of the flattening of the pile had been repaired. The carpet looked almost new. No, it actually looked new. It was incredible. All of the imprints from the furniture were gone. I couldn't believe it. I think they are using before and after photos of our carpet in their ad, so look for the photos of the sage-grey berber carpet to see an astonishing repair.

My new furniture arrived a couple of days later. Neighbors, friends and family have all commented about how nice the new furniture looks. But, additionally, everyone has made a comment about the beautiful carpet. They should have seen it a week ago.

We were so impressed by the quality of the service that we have added Maryland Carpet Repair to our community list of "Recommended Contractors". I can't say enough about how great a job Gary did. He was professional, courteous and friendly. We really liked him. We aren't just adding our names to anonymous reviews like Angie's List -- we tell people we know. We'll be using them again when we redecorate the other bedrooms.