This was my first time using Harry's Carpets. The first purchase and installation was bad quality carpet. They put the carpet down, and I got in just as they were finishing up. There were lots of ridges, and I wondered if they would flatten down on their own. The mill ended up sending a representative over to take pictures, and he agreed that the carpet was flawed. We waited for the mill to ship a new roll, but when it came in, we unrolled it in the parking lot, and it was obvious that it had the same flaw. At that point, we went searching for a new company from which to purchase the carpet. It ended up costing me four weeks in my rebuilding project which would have been done during the first of the year if all this had not happened. Other than this flawed carpet from the mill, I was very happy with Harry's Carpets. The pricing was competitive, the service was great, and the installation of the carpet was superior.