The people at Inland Empire Carpet Repair were very polite, and took care of me like I had asked them to. I had a party set for a Saturday when we found a very bad stain on a new piece of carpet. I went online and read a few reviews about Inland Empire. They were able to get out the Wednesday morning before the party, and found out the stain was too bad to clean. So they ended up replacing that section of carpet, which looks really good now. They were out when they said they would be, and did a good job. If anything like this happens again, I would use them again.