I hired Inland Empire Carpet Repair to do some carpet cleaning for me. The technician they sent out was very nice. very polite, and very clean. However, when the job was done, there were spots remaining. The technician said that the carpet was too old and that the stains wouldn't come out. I took the time with my rug cleaner and some dry cloths and I was able to get the stains out. In terms of service, they were very polite and professional, but they just didn't carry through to get all the stains out.