The move took double the time expected and I still do not understand why it took so long. My boyfriend did a lot of the stuff that the movers should have done like connect the W and D as well as place all my furniture and that was because it was taking entirely too long. An item of mine was broken in the move. After a few calls to the owner he did go above their typical policy to try and meet me in the middle which I appreciated. Overall it cost too much, my boyfriend worked too much and I had to call the company too often for assistance resolving my matter.