I have used Appliance Rescue Service two or three times, and they are outstanding in every category! Most recently, my KitchenAid refrigerator needed to have the circuit board replaced. The refrigerator is out of manufacturing support, and we needed to buy a replacement board. They had a 90 backlog, but the part came in only a month later. Appliance Rescue Service installed it for me, and the refrigerator has been working ever since! In this day and age, good customer service is a rarity, and with Appliance Rescue Service, they provide customer service the old-fashioned way!