Very bad customer service. I had Mayflower move my things into storage and then into a house we purchased. I used storage for 4 months. They packed and unpacked for me. All told, I paid them over 10k for all services. I submitted a $150 claim for an electronic that was never located once we were all unpacked. They denied my claim. The reason is that I submitted the claim nearly 30 days after they moved me. The claim was made well within their stated claim time frame. After all the money I spent with them, they keep another $150 because? Because they can. I'm very disappointed and will never use or recommend Mayflower. If they are so greedy they keep $150, what would they do if your claim was for more? Never using them again. What a disgrace this company is.