The stove that came with our house we bought broke after just the first 6 months. Needless to say we weren't looking to buy a new appliance. Martin's had the Frigidaire I wanted and it was even on sale so it came with great features that seemed reasonably priced. Alec was helpful in answering our questions and showing us the demo in store, found a spot sooner on the schedule and even ended up delivering it to our house. That's what I think of as a full service operation! Will be back if and when other appliances croak.