Dylan came to repair my brand new Miele dishwasher after it was installed by another dealer. He determined what was wrong very efficiently and quickly. He explained the problem and that a part had to be ordered and that he would be back to install the part once it was received. He came back early than estimated and installed the new part and installed the dishwasher much better than the initial installer. I would highly recommend Martin Appliance and I will call then again when I need appliance repair.