Business Description:
Brick Doctor has specialized in repairing, restoring, correcting, and improving all types of masonry for over 37 years.
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Categories
concrete, brick & stone
remodeling & major home repairs
building restoration & preservation
Brick Doctor
5706 Airport Fwy, Haltom City, TX 76117, USA
(817) 540-1800

Professionalism

Quality

Value

P K.

Lewisville, TX

Brick Doctor

Mailbox Rebuild

One of the worst experiences. No contact with regard to date of rebuild. Brick used is nowhere near the same coloring as the house brick. We must now endure an oversized odd colored hideous mailbox in front of our home. Customer service, best described as non-existent.

comments

This is quite a surprise. Although your brick blend is no longer made, we had some of the same blend in our own inventory, which we used. Although a different lot/run, they are a match...quite close, especially considering the mailbox is at the street. We responded to all your questions/concerns by emails (and also left unreturned phone messages), supplied a temporary mailbox for your use until the new one was complete, built it to the exact specifications you ordered, and it is indeed just like the one pictured on our website...absolute top quality. We did forget to give you the 5% discount at the time of invoice (for doing your neighbor's at the same time), but that was cleared up immediately. We truly hate that you are unhappy, but don't know what we could have done differently. Please call me any time to offer your suggestions how we might improve our service. Your satisfaction is very important to us. -James J, Owner

Brick Doctor commented on 10/10/2018