This was the first time using Appliance Liquidation Outlet. I bought a used refrigerator. The only thing wrong with it was it was missing a shelf in the freezer. But that was no big deal. I would continue to use their service because it felt like I got a good deal on a good appliance. No need to schedule anything because I didn't need it delivered. They were easy to work with and were polite and courteous. I would recommend Appliance Liquidation Outlet to my family and friends. As a matter of fact I already have!