Hi to everyone,
I changed doctors to have a second opinion.
I talk my dog to check on his annal gland.
The examination was 48 (us) but I ended paying 268 us
with shots and others. Then I asked to make sure next visit was free just to check on him. All tree say yes it is free, The Manager Olivia can check on the camaras all is there. The thing is that when return for a fallow visit the doctor did not show up only a girl show up, check him and said all is fine. I was surprised on her result because i was not convinced. I go out an they wanted to charged me saying that I needed insurance in order to be free. I needed to pay around 55 us. I left angry because it was a galo we up. But i returned to demand talking to the doctor and he saw me. He check on the dog and yes he clearly still having a big infection. I express how disappointed I was a management because he said that he was a doctor and management was different. The doctor is good no problem with him but I was specking him to see me and that did not happen.
So, a lot of money and the manager is not there. Is not good for me to chase Olivia at whatever time she gets to the office, so I decided to put this on writing.
Wrong people in the front desk saying lone thing and later changing their minds. Follow up to see results are free everywhere to see if the medicine worked or not. Then Having a girl said is fine when he is not. What a mistake and unprofessional. It was good for me to return an get angry because then the doctor saw my dog and I found the truth.
One start is too much for what happened to my.
What the manager will probably said, sorry for your experience and that will be all.