Robbie did an amazing job on our carpet! It's like new, very soft, and smells nice! I thought for sure we would need new flooring after my kids left a red Popsicle to melt, my daughter spilling a melted jar candle leaving a huge splatter of wax, and then potty training a puppy. No need for new flooring now! I will definately call again! And...same day service after "miscommunication" with another cleaning service.