I had a problem with the pilot light going out on my water heater. I attempted to relight, no success. This had happened once before and I called Reddi-Rooter who came out the same day, afterhours and I was only charged a standard $30 service charge. Well, Reddi-Rooter wasn't available, so Benjamin Franklin was the 3rd person I called. First of all, they said if the service took place after 5:00pm it was an "after hours" call and would be $50. OK, I agreed to that. The gentlemen show up at my house at 5:01pm. I take them downstairs where they try to relight my pilot. I show them the email of the service Reddi-Rooter had sent me last year stating the problem. After being in my house 2 minutes, they return to their truck - spent 5 min in their truck. Returned to my basement where he pulls out his clipboard and explains the fees if they have to do any work, the minimal was $128. While he was explaining the fees he tells his co-worker to try lighting the pilot again. It lights. Then proceeds to tell me that I owed them almost $200. They were leaving my house by 5:10 pm. $200 for probably 2 minutes of work - never used one tool or even knelt down on the floor. The receipt stated he performed a "Minor Assessment." No assessment was completed, he only knew what was wrong by the courtesy email from Reddi-Rooter. The majority of the 5 minutes spent in my house was him filling out the receipt and calling in my credit card payment.

Do NOT trust this company.