Very disappointed. Yesterday at 8:50am they scheduled my appointment and said they would call 15 minutes before. Didn't happen. I called two times throughout the day, they said I was still on the schedule. I finally called at 5:45, and told they wouldn't make it, but will tomorrow. I said I needed a morning appointment as I already wasted an entire day. So, they did as newly promised, called and came out before 9am.They quoted $139.95 per hour for a service call, in truth there is a service fee that brings it to $146.45. The plumber was an nice guy, but Larkins policy and the equipment they carry is ridiculous! So when I called and said I had an outdoor gas leak near my pool/bbq equipment, why would your plumber, in the big yellow plumbing truck, not have PIPE or A THREADER on their truck? Oh, because they will charge you $139.95 per hour to get in the truck, drive to the office, cut a pipe, thread the pipe, drive back to your home and install the pipe... REALLY?? Who does that? So a 12 in piece of 1/2 inch pipe repair, depending on traffic both ways, which is 17 miles each way, could cost, what, upwards of $500? Use them if you think any of that makes sense! I certainly won't!