Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180

Service

Will Recommend

Total Experience

Dissatisfied C.

Central , IL

Dick Van Dyke Appliance World

They could be more careful with care of delivery and training of deliverer and have better customer satisfaction interest

A slight indention and buckle in outside bottom. If I hadn't noticed, he wouldn't have. The plug to tub on bottom was taken out at warehouse instead of traveling in it to destination for assurety of protection for tub. States in operation manual and setup that this should remain in machine until installation. Deliverer was not trained specifically on machine operation so punched dial several times experimenting to get what he wanted.
He did not level it so my husband did that. He pulled the dryer to the side and I noticed after he left that the vent had been pulled loose and gapped.
Nice people but care for customer could be better. Had to call to get compensation and they did not want to give much. Felt they were mainly interested in their profit and customer interest was on the back burner. Not only did it consume valuable time but was frustrating to have to work for compensation. They should want to have customer satisfaction.