Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180

Service

Will Recommend

Total Experience

Unsatisfied C.

Soringfield, IL

Dick Van Dyke Appliance World

Incorrect info given before purchase

I went in to by a dishwasher and was told since I was buying it from them I wouldn't be charged sales tax, and I wasn't charged. They were also going to install ($70)/deliver($39.99)/recycle old($15) for a total of $124.99. Upon delivering the unit they couldn't install due to previous piping and the service men said they would be refunding my $70 for install. When I called the next day regarding the refund of $70 for install and $15 as old unit wasn't recycled they told me they wouldn't be giving me my full refund because they didn't do the install so now they are charging me tax (which they told me previously I wouldn't be charged because I was buying it there, not just having it installed by them). I then asked if I could just bring it back and be refunded as I can get same unit cheaper elsewhere and was informed they will be charging me a restocking fee of $88 if I bring it back. Wouldn't recommend this place to anyone. Info u get before buying isn't the info u get after the purchase.

comments

We apologize for the confusion surrounding your refund. In the state of Illinois if we install an appliance that is a permanently mounted to the home the sales tax is waived. However, if due to unforeseen circumstances upon delivery we are unable to install the appliance we have to charge sales tax according to the IDR. I hope this explanation helps you to understand the tax issue isn't something our company can control. We appreciate your business and look forward to serving you in the future.

Customer Service
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 01/11/2018