My 24-year-old, super-dependable, never-before-been-repaired Maytag washer suddenly wouldn't drain -- and I had LOTS of laundry to do. A call to Dick Van Dyke Appliance World with the machine's model number and my guess-diagnosis that the pump had failed brought a repairman to my door the next day with the appropriate replacement pump in hand. Cory [T21 Cory 437] was able to confirm the pump fail and replace the pump in short order at a VERY reasonable price -- prompt, courteous, efficient, EXCELLENT service. Definitely recommend most highly.