Business Description:
Store in the Cities of Springfield, Decatur, Champaign, and Bloomington.
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Categories
appliance store
Dick Van Dyke Appliance World
3800 Wabash Ave, Springfield, IL 62711, USA
(217) 544-8180

Service

Will Recommend

Total Experience

kim w.

Virginia, IL

Dick Van Dyke Appliance World

I will never recommend Dick Van Dyke

I went there with high expectations based on their TV ads.. I had none of the good experiences. I purchased a GE washing machine, had to call service back after the installer left. There is nothing "wrong" with the machine "it is just extremely noisy". I asked them to exchange it, they then had to send another service man out. I was then informed by the service man that I would owe a 60.00 service charge ( 1 week after the purchase!!). Needless to say the picked the washer back up and left me an invoice for 120.00 for a restocking fee.

comments

I apologize that you feel our customer service is less than exemplary. My Customer service staff shared with me they tried working with you to get you a quieter machine. However, you were going to need to purchase a mid-level appliance to get the noise reduction benefits. We offered to apply the full purchase price of your initial appliance to the mid-level appliance, but you weren’t interested in paying any more money for the quieter machine. Unfortunately, most the manufactures don’t install the noise reduction package on entry level machines.
We apologize for any inconvenience this may have caused, and I hope to eventually earn back your business when you realize the information we gave you was accurate.
Respectfully,
John Shepherd
Sr. Vice President
Dick Van Dyke Inc.

Dick Van Dyke Appliance World commented on 03/14/2017