Business Description:
Heating/Cooling Residential & Commercial
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Categories
heating & air conditioning
general contractor
Rocky Top Air
7327 Oak Ridge Hwy, Knoxville, TN 37931, USA
(865) 474-1511

Service

Will Recommend

Total Experience

travis j.

Knoxville, TN

Rocky Top Air

Poor customer service

I’ve ysed rocky top for about 3 years and they have always been my go to until now. The AC died at my business a few months ago and their quote was $3,500 more than the other company I called for the exact same unit. The tech spent 2 hours and still misdiagnosed the issue. Then my blower motor at my personal residence died and they quoted me $1,250 to replace motor after I had to call them for 3 days in a row to get this quote. Took a week to get quote. The tech insisted I just change the unit instead. Feeling like I’m being price gouged I call the other company again they came out had it installed in 45 mins at a cost of $450. I don’t know what changed at rocky too but I will not be calling them again for any hvac or plumbing issues.

comments

After receiving the review and doing extensive research on the issue here are our findings.
First of all thanks for being a customer of Rocky Top Air for the past few years as we do appreciate all of our customers.
In regards to the replacement unit quote, we did go over our quote numbers extensively and found them to be perfectly in line with a project of that scope. However, we have no control what other companies choose to price a project for but we feel our prices are both competitive and fair.
Regarding the motor issue. After receiving a Service Call request on 8/30/18 we scheduled and arrived at the call on 8/31/18. The tech did a diagnosis of a bad motor. The motor replacement was quoted at the price that we charge to replace that specific motor. The option to approve the repair is completely up to the customer. If another company does the job at a different price the customer has the option to pick the servicer that he or she chooses.
Once again Rocky Top Air cannot control how another company choses to price their services.

Rocky Top Air commented on 09/07/2018