We bought a daikin unit from Michelle on Monday, and she said it would probably be 11 days before they could install it. She said she would call the office to see if they could possibly work in any sooner. She said they keep one day a month open for emergencies. She text me later that day, and said they could install it by that friday, which was a week earlier than planned. They had the 2 ton new unit installed, and old unit taken out within 5.5 hours. Only suggestion I would give, is that it would have been nice for installer to give a walk through on how to operate the thermostat