I called for a job estimate last week and Ben Franklin was able to come to my home on a Saturday......completely convenient for me as I work during the week.....I had picked a time between 11-2 pm and Pedro ( the service tech ) was at my house at 11 sharp. He was very professional and very nice. He quoted my job after explaining my options Pedro also gave me a complete breakdown of the price....and made arrangements around my schedule for the installation on Monday. This company is awesome. I will keep them in my contacts for any future plumbing needs.