My tankless water heater broke down, and I contacted them to schedule repairs. My appointment was for the following morning at 8 am. I called back a bit after scheduling my appointment to confirm, and I was told there was another repair scheduled for the same time with a different client. That should have sounded the warning bells, but I always give people the benefit of the doubt. When no one had shown up by 8:30, I called and asked what was going on and was given some cockamamie story about the plumber's wife having had an accident the night before. I told them how I had been told that another repair job had been scheduled for the same time as mine, and I was told that wasn't the case. I asked why no one had called me, and didn't get a response! Unprofessional!! Unreliable!! I hate writing bad reviews, but no one should be treated this way!