Business Description:
Founded in 1962, we're one of the largest full-service air conditioning and heating contractors in North Texas and we're still a family-run business. 24-7 service
Categories
heating & air conditioning
Comfort Experts, Inc
3601 Hulen St #101, Fort Worth, TX 76107, USA
(940) 891-1556

Service

Will Recommend

Total Experience

Cynthia K.

Fort Worth , TX

Comfort Experts, Inc

Pushing Replace rather than Repair

Being a Senior, plus a female, I was surprised when repair estimate was $2900 and then pushed purchase of a new unit $7500 to $12500. Needless to say, got a 2nd opinion and repairs were done promptly at 1/4 the cost of their estimate!!!!!!!! BEWARE of their scam to replace, when it is repairable.... shop around!!

comments

Hi Cynthia, it is troubling to learn of this situation. This is definitely not the experience we strive to provide and we would like the chance to have your issues reviewed. We never intend to inconvenience our customers or provide them with less than superlative customer service. We feel there must have been a miscommunication here and we dropped the ball on that. We are most certainly not running a scam. We apologize that your experience was less than 5 star, that is never our intention. . We always want you to have a good experience and are dedicated to offering all of our customers with the best value. We thank you for your feedback.

Comfort Experts, Inc commented on 08/29/2018