I CALLED THIS COMPANY A LITTLE OVER TWO YEARS AGO TO HELP WITH A FAILING HEAT PUMP AND TO INQUIRE ABOUT A MAINTENANCE CONTRACT. THEY WERE QUICK TO RESPOND, COURTEOUS, IMMEDIATELY FIXED THE INITIAL PROBLEM AND DID PREVENTATIVE MAINTENANCE ON MY OTHER UNIT AT A VERY VERY REASONABLE RATE. THEY KNEW WHAT THEY WERE DOING. WHEN MY OTHER HEAT PUMP WENT OUT 3 MONTHS AGO, I CALLED THEM...THEY QUICKLY RESPONDED, FOLLOWED UP WITH A NEW UNIT AND DID ALL MY REQUIRED PAPERWORK FOR THE SCE&G REBATE! SO MUCH BETTER THAN WHAT I'VE DEALT WITH BEFORE. THANKS BRIAN AND YOUR TEAM!