I called Lake Country Repair based on the reviews...have had and used a VERY reliable, fair person for years in the Wales area. He was not sure he would be able to repair a GE washer based on past experience with GE (getting parts) so I looked to the website for an alternative.... I so wish I would have given the other appliance service the chance to try and fix our washer. First of all, the appointment was scheduled between 1-3. I even had my mother-in-law come over in the cold to make sure someone would be home.... I had to leave to get my boys from school, and upon my return home (15 minutes total) my mother-in-law said the phone had rung, but by the time she got there, no one was there (and no message). I immediately called back to see if I missed Doug. I was told to call his cell in case that was him (to this day, I do not know). My call went to voice mail, but he did return my call. He told me he couldn't be there until later...(at this time, it was 2:30pm). He asked what a good time would be and I responded "NOW" - He said he couldn't be there then. I told him I had to leave by 7pm for the evening, I also had a car that was being serviced that I needed to pick up and I didn't want my 80 year old mother in law driving home in the dark unnecessarily. He asked if I needed to be home when he did the repair. I was not at all comfortable having someone I've never met in my home alone so I responded that Yes, I did need to be there. He then said he could be there after 5. (keep in mind the appointment was 'either' 1-3 (as I had requested) or 2-4 as he told me - REGARDLESS, 5pm is not either! He was at my house a total of 25 minutes. What it ended up being was a clogged drain pipe.... He proceeded to wet vac it out... spilling water ALL OVER the floor immediately in front of the washer - which I cleaned up.... (not him). He then showed me the drain, all gunked up... For which I cleaned it off... He started to put it back in the washer and it was still quite filthy so I said "Shouldn't that be rinsed off?" (Since that ended up being the reason for the service call). So once again, I washed it off and he inserted it back in... So, he wet vac'd out the pump, emptied it once on our lawn, I cleaned up the mess he made from the water, I cleaned the gunk off the pipe, I rinsed it off, HE put it back in and closed it up.... Total appointment time.... 25 minutes... Original bill $175... BUT if I paid cash, I received the 'bargain price" of "only" $150. TOTAL RIP OFF ! Never have been so disgusted and so angry in my life with a repair service. The one good thing, the washer is working BUT I Will NEVER use them again and would NEVER recommend them.