Doug was incredibly courteous; calling 15 minutes prior to arriving; taking-off his shoes when entering my home (although it wasn’t necessary); and immediately began diagnosing the problem with my 9-year-old Maytag wash machine. He kept me apprised on what he encountered, how to rectify the problem, and the anticipated cost to address the issue. He was quick, efficient, and incredibly professional.

To add to this already marvelous service, I inquired whether he knew about fixing kitchen faucets (I was expecting a plumber later in the day to address THAT issue). I thought it was a complicated problem, but Doug quickly assessed the situation and then proceeded to fix my kitchen faucet as well, thereby saving me at least $150 from what a plumber would have charged! . . . . Folks, this is what I refer to as outstanding, customer-oriented service! Doug and his crew have officially been added to our address book of reliable people to call when there’s a problem. Very. Please.