We were 7 weeks awaiting repair of our LG french door refrigerator - 6 people residing within this house in which this refrigerator was 1.9 mo old when the total refrigeraion/coolant systems died on the appliance. this was our primary kitchen refrigerator, luckily we had another in out outside building on the outside. Due to complications with LG warranty & Assurant, the extended warranty, getting permission to the repairing company, it was much longer than anticipated - this time frame was over the thanksgiving-Christmas-New Year holidays. Craig was wonderful, once he was afforded the opportunity to order the parts & do the repair - I highly reccomend Service care - I would warn everyone I know to stay away from LG refrigerators!!!!