Business Description:
At Southwest Chem-Dry we use the latest technology available for all of your carpet & upholstery cleaning needs.
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Categories
carpet & upholstery cleaning
Southwest Chem-Dry
10090 Intercom Dr, Fort Myers, FL 33913, USA
(239) 494-8642

Service

Will Recommend

Total Experience

Glenda W.

Fort Myers, FL

Southwest Chem-Dry

Amazing company! So smooth - it was wonderful and I will never forget it!

Southwest Chem-Dry is absolutely the best and they have assembled the best team by far. They went so far above and beyond that I will never forget this experience. First, let me just say that the initial phone call was great. The attendant was warm, inviting, and it was a relief to know they could help me in the timeframe needed. I'm rearranging for a new bed and needed the carpets done quickly. When the gentleman, Chad and Mason, arrived they were prompt and so polite. They even called about 10 minutes before they arrived so I wasn't caught off guard. They were clean and respectful of my home and my things. Those two went so far above and beyond I am just completely grateful. My place looked like a cyclone had hit and they reassured me they had seen worse. They took the time to even make sure my dog, my furbaby, was comfortable with them and that he didn't want to follow them out. That alone was so impressive - but their kindness didn't stop there. The carpet they cleaned wasn't an easy one - it's very old and they really made it look 10x better. And still - didn't stop there. I recently lost my husband and one of those 2 gentleman was a fireman and a first responder when I had called 911. He actually remembered me. My husband's truck was still sitting outside and I was thinking I would need to tow it to the mechanic. After they had completed everything with the carpet and were all packed up and ready to go, he inquired about the truck. He asked if I would mind if he took a look and I got him the keys. Well, he got it going. I was shocked that they would go so far beyond what was expected. It was towards the end of the day and it was so hot. They had every reason to leave right then - the carpet came out great and they had fulfilled the service call. But they went the extra mile and I can not express what this meant to me. I will never forget their kindness and the warmth I felt from the entire company. It's my pleasure to rate them a 5 star experience - I would rate them 100 if I could. I absolutely recommend Southwest Chem-Dry. Top quality service by a team that truly cares about their customers!