We used Big Al's for a complex move - a grand piano, a full house and some very heavy shop equipment - we also used them for packing assistance. From our first inquiry with their office, to when they pulled away from our new home, Al and his crew were professional, friendly, timely and clearly experts at their craft. I wouldn't hesitate to use this company again - worth every penny. This was the fourth time I've moved my piano, but the first time with Al. He knows pianos and how to move them - I had complete confidence and was not disappointed.