Business Description:
Whether you're looking to switch companies to lower your electric rate or shopping for electricity to power your new home in Texas, Bounce Energy has a plan that fit
Categories
government services

Service

Will Recommend

Price for Value

Suzanne M.

Galveston, TX

Bounce Energy

Worst service and communication I've ever seen

My power was disconnected today. At the same time, I received an email stating that it was being disconnected. I called Bounce and was told that the autopay did not work and that it was disconnected 2 weeks after the due date without any prior email notification (in spite of choosing the paperless option) except the one that came through at the same time of the disconnection. I was told that it was their policy to send that notice to your physical address and only send it to your email on the day of the disconnection. 1) it is absurd to have a policy of disconnection without any communication 2 weeks after due date, and 2) it is ludicrous to that they say they send everything else by email except a disconnection notice especially when you have chosen to go paperless. No call, no email, nothing. I've never been disconnected. This is inexcusable- especially the day before Thanksgiving break. I will be switching to a different provider.