Business Description:
Floor Coverings International of Waukesha, WI is a leading shop-at-home flooring provider who sells and installs hardwood flooring, carpet, tile and more.
Categories
Flooring
Floor Coverings Intl
N15 W22218 Watertown Rd, Waukesha, WI 53186, USA
(262) 527-8910

Service

Will Recommend

Total Experience

Doug G.

Mukwonago, WI

Floor Coverings Intl

Very Happy With This Company, But A Vendor Partner Dropped The Ball

Overall, I am extremely pleased with Matt, his sister Michelle, and their installers. They went above and beyond to make up for a vendor mistake that turned the install into a nightmare. In the end, I am happy with the results of my floor.

I called Floor Coverings Intl to replace all the flooring in the main level of our split ranch.For materials we chose the Cali Bamboo. Cali sent 39 boxes of material, however, 6 of the boxes weren't from the same lot. So the project began on a bad note.

The installers were instructed to blend the two lots so the differences wouldn't be so stark. After seeing that initial test install, I wasn't happy. Matt and Michelle graciously agreed to send the 6 boxes back with the understanding Cali would exchange and send the correct lot that matched the other. Matt and Michelle confirmed with Cali the same lot would be sent, but the lot never showed up. Cali dropped the ball.

What was supposed to be a 3 day job turned into a month long job. Between waiting for Cali to send materials and scheduling conflicts with other projects, my day-to-day was interrupted. The job was dragged but through the entire process, I could tell Matt and Michelle were doing their best to fit me in the finish the project. They did a great job given Cali's unexpected flub.

I have nothing but good things about the company and the crew. Its unfortunate Cali dropped the ball and never sent the rest of the correct lot they said they had. There is still an area in the dining room that isn't what I want. But given the circumstances I knew I had to move on with the installation. The work was in the main level, where the kitchen, living room, laundry room, etc are located. Sitting in my living room, I'm happy with the results.