Business Description:
Get an estimate by phone, or schedule an in-home quote for a fixed price. Deeper, Nicer, Greener, Cleaner!
Categories
house cleaning services
5280 House Cleaning - Denver
1470 Clayton St, Denver, CO 80206, USA
(303) 615-5280

Service

Total Experience

Will Recommend

Gale B.

Westminster, CO

5280 House Cleaning - Denver

Good cleaning, poor price quoting

While the ladies did a great job cleaning the house, they did not do so for the quoted price. We had given the square footage, number of bedrooms, number of bathrooms, and what we needed, and accepted the quote based on that. As soon as the cleaning team arrived, we received a phone call that the price would be one and a half times what we were originally quoted and we could accept it or the ladies would leave. if they're unsure how to quote cleaning prices, they should give a range and a customer could determine if that range is acceptable or not. the way this was done seems like they gave a price to get in the door and then immediately wanted more money to complete the job. so unless you're okay with that bait and switch tactic, I would not recommend using 5280 cleaning even though they do a good job and the cleaning team was nice.

comments

Hello Gale,
I'm sorry you were initially not given a range when Rodney first spoke with you. As we agreed, we gave you a significant discount on the price in order to compensate you for that mistake.

Rodney estimated 2 cleaners for 4 hours, and should have said 2 cleaners for 4 to 10 hours. It is indeed our policy to give a range, not a fixed price for first-time assignments, because the single largest factor affecting clean time, for such assignments is the condition of the home. The majority of our clients are recurring, and all of those have fixed prices.

In your case, we required significantly more time than expected due primarily to the Pets. Three persons cleaned for over four hours for a total of over 13 man-hours. Ivonne agreed with you during the assignment to charge you only 10 man-hours, and that we would stay until it was complete. As a result, we gave you a significant discount on the price, but stayed until your house was clean. Why didn't you mention that in your review?

Sincerely,
Hanna

5280 House Cleaning - Denver commented on 10/25/2018