I'm a property manager, so I didn't deal directly with Indoor Air Quality Solutions, IAQS, but I do know the process went very smoothly. I contacted Indoor Air Quality Solutions on behalf of the owner. After that, they communicated directly with the owner. It was an insurance claim and they also communicated directly with the insurance company. I do know that Indoor Air Quality Solutions did the job and they did it well. The owner didn't have any problems with them and I never heard any complaints. I will continue to recommend Indoor Air Quality Solutions, IAQS.