Business Description:
Sledge Concrete Coatings 2311 W Northern Ave Phoenix, AZ 85021
Categories
Flooring
Sledge Concrete Coatings
13232 N Cave Creek Rd, Phoenix, AZ 85022, USA
(602) 308-8656

Service

Will Recommend

Total Experience

Edythe K.

Scottsdale, AZ

Sledge Concrete Coatings

I did not use the service; but had the unfornate experience of dealing with one of its employees who verbally accousted me as I was trying to enter my driveway. A vehicle had blocked my entrance,. When I honked because I thought that the driver was in the vehicle, the Sledge employee started yelling at me . I thought that it was his vehicle and asked him to move it. Instead he kept yelling at me . Finally, the other worker with him said that it wasn't their vehicle. Why he iinvolved himself I don't know but he continued to yell at me even after the driver of the vehicle moved his vehicle. At one point he called me a 60's hippie who has grown up to be privleged. When I called Mr. Sledge, never apologized but felt that we were both to blame even though he never called to ask me what happened. Even the employee's supervisor on the job felt that the employee was wrong and said that he would talk with him. Mr. Sledge never apologized and hung up the phone.

I would not recommend based upon the manner in which Mr. Slledge responded but more importantly, the volatility of the employee who felt that he had the right to involve himself in something that did not concern him. Maybe he felt that he had the right because either I was a woman or older or both.

comments

I am sorry that you had an unpleasant interaction with one of our employees. Jodi did take your initial call and listened to your account and took notes. We immediately called your neighbor and our crew, They had already completed their work at that job site so we waited to talk to them further until the next day. Their account, the delivery truck driver's, and our customer's account were similar and there were enough contradictions that we felt compelled to support our employees. We did however take notice of your situation, Jodi did apologize to you and was sympathetic to your feelings when you called. We handled these matters privately with our employees and our customer. Jodi did tell us that you wanted a call back to know how we dealt with our Employee. Neither Richard or I called you back on this matter because we do not choose to discuss our employees and their discipline with anyone. Richard took your phone call and hung up because you were argumentative and threatening, so there was nothing productive about the call.

Sledge Concrete Coatings commented on 08/24/2017