Very dissatisfied with the end product.
We recently had Sledge do a walnut acid stain with a high gloss finish on our garage floor. Richard, who I believe to be the owner, told me that an acid stain would show any stains that existed on the garage floor and would have a tendency to show dust. We went ahead with the acid stain knowing this. The finished product leaves a lot to be desired. The high gloss finish we expected resembles a very low luster satin at best and you can see every footprint and tire track on the floor. They also removed some paint from the lower garage walls when they were cleaning the concrete. Richard said that the fine print in the contract said that some paint might come off in the cleaning process. Why not just tell the customer up front that it could happen rather than try try to defend themselves afterwards by claiming it was in the "fine print". They also failed to put a second coat of sealer on a portion of the floor in a closet area. Richard said they would be willing to come back and spray the portion of the floor that wasn't coated properly. I told him that we had already moved everything back into the garage and was not willing to empty everything out of the closet for them to coat it properly like they should have done in the first place. As far as the high gloss finish, Richard said the high gloss really looks more like a satin when they apply it over an acid stain. I sure wish he would have told me this fact up front! In an effort to discuss all these issues with Richard, I called him on a Tuesday and left him a voice message. Friday rolled around and I had not heard from him so I left him another voice message. He finally returned my call the following Monday. He said that he did not call me back on Friday because he was involved with a home show on Friday and through the weekend. I reminded him that I called him on the previous Tuesday so why didn't he call me back on Wednesday to Thursday. He didn't have an answer for that. Bottom line...I felt that I was not a priority for Richard. I was left with a product that was far less than what I was expecting and it took an inordinate amount of time for the owner to return my calls. There were no offers on his part to do anything about my multiple issues other than to re-spray the floor in the closet. Extremely disappointed.
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