We purchased an air conditioner from Big Air last week. We were very pleased with the whole process. Everything from the estimate from Mike to the install and times scheduled for the job went just as we were told. This is our first air conditioner and it was a complicated job. Sean, Hector and Juan were pros in getting our unit installed. They were easy to communicate with and Sean was very helpful in explaining the operation of the unit. Mike had installed our furnace ten years ago and we were pleased with the service then too. We had no need to call any other company when we knew Big Air service was what we wanted.