i had a wonderful experience with this company. Their customer service is excellent and their service is excellent as well. I ordered 15 replacement windows for my 20 year old home. They were able to come to my home within a 48 hour time frame for an estimate. The sales person explained the process and the pricing and was they able to order my windows within 6-8 weeks. The arrived 6 weeks and I was given an installation time frame of 2 weeks from the date of delivery. The installers were professional. I have and will recommend this company to my friends based on their expert job knowledge.