The repair tech shows up demands $65 service fee. He pulls out the Troubleshooting Guide from under the washing machine and began to turn the pages back and forth over and over. Then he stated that the machine required major repairs, the office will contact me with an estimate of time and cost later that day. That was a Friday, needless to say I got no call. I call back Monday, after several instances of the run around the service manager informed be it would be a lot of work and the cost would be over $600.
The tech performed none of the diagnostics suggested by the Troubleshooting Guide. When I read the the same guide the repair required was simple. The part cost $200 and 10-20 minutes to install.