Business Description:
5 35 reviews
Categories
Pet Services
Top Dog Country Club
5120 Vega Ave, New Germany, MN 55367, USA
(952) 353-2600
http://www.topdogcountryclub.com

Facility & Country Setting

Playtime & Staff Expertise

Service & Value

Josh B.

Exelsior, MN
Top Dog Country Club

Immediate trip to the vet required

We just got our dog back from boarding at Top Dog necessitating an immediate trip to our vet. His skin around both ears was rubbed raw, weeping and infected. It was clearly obvious by the smell and discharge to anyone near him. Jean, the owner takes no responsibility whatsoever and was dismissive when we reported this. Our dog has never had hot spots and was in perfect condition when we dropped him off. Our vet concurred that this was negligence on their part for our dog to be in this condition. What is most concerning is what would have happened if our dog had a longer stay without any treatment. The staff obviously needs more education on dog care and awareness of conditions. On top of the expense for boarding fees and $150.00 vet bill, this is inexcusable on the ownership to not make any amends. Please go elsewhere for your boarding- they clearly didn't take good care of our dog!

comments

We feel bad that your dog developed a hot spot. Golden Retrievers are very prone to hotspots and they develop very quickly. It appears he had an ear infection brewing and as a result, scratched at his ears which caused the skin to break and bacteria from his nails to enter the skin. This is a perfect brewing ground for staff infection and a hot spot can develop and spread within hours. We saw no signs of him scratching or shaking his head which would alert our team that there was an issue. He was not scheduled for a bath, which is also another avenue for us to catch an ear infection that might lead to hot spots. We are diligent about watching dogs and we often catch medical issues that arise but your dog did not display any of these signs and therefore we had no reason to investigate further. We hope that his hot spots resolve quickly.

Top Dog Country Club commented on 05/04/2018
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