My experience with NE Factory Direct in Euclid was absolutely awful. I purchased a bed and dresser from them. These items arrived two weeks later in which I took off work to receive. The headboard was cracked from top to bottom. When I called the store, the girl was short with me and expected me to receive the items and "they would see if it could be repaired". I rejected the delivery except the dresser. Three separate times they said they would call me back and never did. They attempted to re-deliver three weeks later (now at 5 weeks since I placed the order) and when they arrived, they had only a headboard, not an entire bed. When I called the store, I was placed on hold for 15 min. and then got disconnected. When I called back, the girl was short with me. I called a third time and asked to speak to a manager and the guy that answered would not put me through to a manager and kept interrupting me every time I tried to speak. Then they told me they had lost the rest of my bed. I told them I wanted a full refund and was told they would not accept the dresser back. I want a dresser that is going to match a bed and since they are not providing the bed, I think it is fair to return the dresser. This is their fault, not mine. I threatened to call channel 8 news and then they said they would take the dresser back. They supposedly gave me a full refund on the furniture (although it has not yet reached my credit card) but they would not refund my $80 delivery fee. If I do not see this refund by the end of the week, I will be disputing this charge. And since they screwed this up so bad they should have refunded my $80 as well. If they were the last furniture store around, I will never shop there again. They never once tried to make this right and their whole customer service team is rude. And they are not cheaper than other places. I saw my Ashley TV stand on their floor and it was more expensive than what I paid Ashley directly.