Todd S., From Bragg Plumbing & Heating, was professional, courteous and incredibly well informed. He took a good amount of time explaining every detail about the myriad of problems the Bodega Bay hard water had caused to my Noritz tankless water heater, and how to best take care them. He gave me several choices and solutions of how to best prevent further complications to our water heater for the future, to maintain its longest possible life span. I would recommend Todd S. to friends and family, and will call Bragg Plumbing & Heating, the next time we have plumbing issues, or appliance problems.