We had our new system installed last month and have had no problems. I had a question the day after they installed the unit and Jim sent someone within twenty minutes to go through the system and see if there was an issue. He then called a few minutes after they left to make sure I understood what they found(there was no issues just different than our old system) and if he needed to come show me the difference between the old and new. I was completely satisfied with the service they provided. Chris and his partner were very professional and answered any questions that I had. They also were very clean and neat while installing the unit. I would recomend them to anyone needing service. Jim has always been helpful to us. The first time we called him it was over a hundred degrees and our AC went out. Our daughter was 6 months old at the time and we were getting conserned about the heat. The office told us that he was backed up for a few days but would call him to see if he could work us in. Jim called us personally and told us that he would finish up the job he was at and be right over. That type of service is what will keep them in business for a long time. Again we want to thank Jim and his crew for all that they have done over the years for us.