I called Cupertino Plumbing because I needed a new water faucet. He came in and discovered I needed quite a bit more. He came back the next day. He was running late, about 2-3 hours late, but he called me to apologize and let me know that the job he was on was taking longer than expected. Even though I was frustrated, I did think that was very responsible of him, better than any other company I've used before. When he arrived, he got right to work. I thought overall it was a good experience and I'll probably use him again.