The young men who came to the house were very efficient and professional. They found the hole,right away, high up on my house, in a place I would never be able to see or get to. They intalled the live trap on the outside of the house and caught three squirrels within a day. I was out of town and they came and took the squirrels away and patched the hole, then sent me an invoice on line. Couldn't have been easier. As I have an old wooden house, the squirrels manage to get in from time to time. I used this service 4 years ago, then again this month and I will not hesitate to call them again. No more skittering around in my walls, what a relief!