Made contact with the Grand Rapids area office at night due to a raccoon finding his way into our basement. People on the initial call instilled confidence that the situation would be handled within a short time (arrival was 30 mins after call!! Great!). Jim C arrived and went right to work locating animal and setting a live capture trap with an oatmeal creme cake, yummmmm. Animal captured, returned to the real wild and we were well satisfied. Jim spent time locating the entry point and making recommendations on how to seal things tight! Most appreciative!! Thanks all!