A&M RV Center

Business Description:

Located in Anchorage, AK, A&M RV Center provides Alaska motorhome and RV rentals at excellent rental rates and RV sales.

Categories

automotive

Karen's Review

Service

Will Recommend

Total Experience

Rockport, TX

A&M RV Center

Negative Experience

While on our dream vacation to Alaska, Hurricane Harvey demolished our town of Rockport, TX. After learning of extensive damage to our home, we had to return our motor home one week early. Under the circumstances we were hopeful that the company would disregard our contract and reimburse us for our unused days. They refused. I then asked in two different e-mails if they would issue a voucher that we could use to rent at a future date as we hope to return some day and finish our trip. Both e-mails were ignored. We have had hundreds of strangers come to our town with food, supplies and offers of help with clean up. Alaska and United Airlines did not charge us to change our flights. A& M Rental is the only negative experience we have had during this disaster.

We had trouble with the engine dying when we were waiting in traffic or at stop lights. We called and were told that these motor homes are known for dying. This is a potentially dangerous situation!

comments

Karen, we tried to rectify the situation by offering you a credit of $480.00 two days after you requested this help. We try to be as understanding as possible and strive to help our customers who have unexpected situations arise. We hope that we can resolve this issue, and look forward to serving you in the future.

A&M RV Center commented on 11/17/2017