I would have editted my other review but it looks like this site does not let you do that. Today, I received a call from Jerry the owner of Glendale. Since I requested an apology he called me and left a message requesting for me to call him back so he could explain things to me from a family business perspective. Instead of calling him I stopped in to Glendale Heating and talked with him. He was extremely nice and explained some things to me from his stand point. The things he said were all true as far as I was concerned but really didn't matter to me from a consumer stand point. I want a good price on heating oil and that is it. I don't want to have to call around and have to ask them to match another companies price. That being said I guess that's just how it is. Jerry was so nice and wasn't mad at me for my post and seemed to understand my consumer thoughts. By the time I left I found myself wanting to purchase my heating oil from this family ran business. I have no doubt they are a fine company and their prices are competitive with similar type companies which offer all the services they do. One just has to be willing to shop around and ask if the company matches prices. Comsumer beware - I guess. So I'll continue with my purchase from Puget Sound Oil this time. Next time I maybe back to this local company only because the owner was so nice.