Pep Boys

Business Description:

Automotive accessories store and aotumotive fix-ups

Categories

auto repair & service

Jeff's Review

Service

Will Recommend

Price for Value

Reseda, CA

Pep Boys

Needs better management and customer service skills

I am unhappy with the conduct of the service from this company. I purchases some tires for my car and a few days latter I noticed that one tire was almost flat. I went back to this store and after waiting over two hours, I was told that the tire was not leaking. The service person put air in the tire and sent me on my way. A few days latter the tire went flat again. This time, after waiting 3 hours, the service person removed my car from the rack and drove it back to the parking lot. The service person was not finished with my car but decided to place another car on the same rack that my car was on. It seems that warantee issues are not a priority with this company. Once I paid for new tires, I was not welcome back with a defected tire issue. This company did not make it right for me. I will never purchase tires from this company again.